I’ve played a lot of softball in my days. Catching and throwing a ball is now instinctual. My greatest achievement attributable to softball came one night in high school while I was off the field and babysitting on a Saturday night. I was playing outside with four kids ranging from 4 to 12. The neighbors had a little game of backyard baseball going, and unbeknownst to me, a future Prince Fielder was among us. I hear the crack of a bat and suddenly a baseball is flying, at what seems like 60 miles per hour, towards the 4 year old I’m watching. Without thinking, I pulled a Dottie Hinson:
I have no doubt it appeared as cool and collected, too. However it looked, I know that something took over me and I barehanded a baseball that would have led to tears, an emergency room visit, and the inevitable end to my blossoming babysitting career. Instinct took over.
When discussing Millenials, we often refer to them as digital natives. Their working memory exists almost entirely within a world where the World Wide Web was available to them easily and at a relatively low cost. So what happens when their instincts deceive them? When their instincts have been constructed under the belief in the Googlization of everything? When they see this:
they really seem to see this:
Millenials have bestowed the power of Google upon all search boxes. Their instincts tell them, “Oh, here’s a search box. Google is a search box. It must work like Google.” They’re not thinking critically about the tools their using. As librarians, this is by no means an earth shattering revelation. We know this from experience.
This morning my boss was reviewing usage statistics from our LibGuide pages. She found that users were searching the LibGuides with terms more applicable for our discovery service Summon. Terms ranged from authors’ names to journal titles to terms like “romanticism” or “effects of cocaine on fetuses.” To be fair, some searches were more appropriate, such as “psychology” or “EBSCO,” but most were misplaced. As the instructional services librarian, she asked me if I thought we were doing something wrong in either failing to teach our users the difference between Summon and LibGuides or if the wording on our LibGuides is misleading.
I’ve been thinking about this throughout the day. Information literacy is an imperative skill for the 21st century citizen. In most instructional sessions, we focus on teaching students how to critically evaluate information sources, but perhaps we’re overlooking teaching students to critically evaluate the tools they use when researching. And then I think about the one-shot session. I think about adding this piece to the larger instruction puzzle and I feel like I’m no longer teaching students to use their instincts and barehanded catch the baseball, but now I’ve got to take 10 steps back and teach students the difference between a baseball, a basketball, and a tennis ball. And then how to throw. And then how to catch. And so on.
I’m still reflecting on these findings and their implication for future information literacy sessions. I still am unsure what I will do with this information. Has anyone else noticed this trend in searches done in LibGuides?